Shipping policy

Thank you for shopping with Dog & Cat Products. Below you'll find everything you need to know about how and when your order is processed, shipped, and delivered.

ORDER PROCESSING TIME
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is placed and payment is confirmed. During peak periods, sales, or holidays, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has shipped.

SHIPPING RATES & DELIVERY TIMES
Shipping is calculated automatically at checkout based on your location, order weight, and the option you choose. Delivery times below are estimates and begin after your order is processed and shipped.

CANADA
- Standard: $12.00 CAD — FREE on orders of $75.00 CAD and up — estimated 7–14 business days
- Express: $20.00 CAD — estimated 3–5 business days

UNITED STATES
- Standard International: from $7.90 CAD (priced by weight) — FREE on orders of $75.00 CAD and up — estimated 6–14 business days
- Express International: $28.00 CAD — estimated 5–8 business days

OTHER INTERNATIONAL DESTINATIONS
For select countries outside Canada and the United States, live rates are calculated and displayed at checkout, with transit times provided by the carrier. If we are unable to ship to your location, we will contact you and issue a full refund.

Please note that all delivery times are estimates and are not guaranteed. Actual delivery may be affected by the carrier, customs clearance, weather, and other factors outside our control. Some of our products are shipped directly from our fulfillment partners, and orders containing multiple items may be shipped separately and arrive on different dates.

ORDER TRACKING
Once your order ships, you will receive an email with a tracking number and a link to track your package. Please allow 3–5 business days for tracking information to begin updating.

CUSTOMS, DUTIES & TAXES
For most orders there are no additional fees. In cases where an international shipment is subject to import duties, customs fees, or taxes, these are set by your local customs authority and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

WRONG OR INCOMPLETE ADDRESS
Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, we will contact you to arrange re-shipment (additional shipping charges may apply).

LOST, DELAYED, OR DAMAGED PACKAGES
If your order has not arrived within the estimated delivery window, or arrives damaged, please contact us right away and we will help resolve the issue (see our Return & Refund Policy).

CONTACT US
Dog & Cat Products
167 Fleetwood Crescent, Brampton, ON L6T 2E6, Canada
Email: salesdogandcatproducts@gmail.com
Phone: +1 437-784-9120